Refund policy

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of receiving your order and we'll make it right.

How it works

Simply reach out to us with your order number and let us know what the issue is. We'll process a full refund or send a replacement, whichever you prefer. No returns needed, you're welcome to keep the item.

Damages and issues

Please inspect your order when it arrives. If anything is defective, damaged or incorrect, contact us straight away so we can resolve it for you.

Exceptions

Gift cards and promotional items are non-refundable. Shipping Protection fees are non-refundable, as the coverage applies from the moment your order ships. If a shipping fee was charged on your order, this is also non-refundable as the delivery service has already been provided.

Refunds

Once your refund is approved, it will be returned to your original payment method within 5 to 10 business days. Your bank or credit card provider may take additional time to post the refund.

European Union 14-day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason. Contact us and we will process your refund promptly.