SHIPPING & DELIVERY

At Petcetera Shop, we’re committed to getting your order to you safely and reliably, with tracking every step of the way. Here’s what you can expect after placing your order.

Processing Time: 1–2 Business Days

Once you place your order, we confirm the details, complete a quality check, and carefully prepare your items for dispatch. This process typically takes 1–2 business days.

Please note that processing time is separate from the estimated delivery timeframe below.

Delivery Time: 5–8 Business Days

Once your order has been processed and dispatched, estimated delivery is 5–8 business days.

Every order includes tracking, so you can follow your parcel from dispatch through to delivery.

Please note that delivery timeframes are estimates and may occasionally be affected by customs processing, carrier delays, or other circumstances outside our control. During peak periods, including major holidays and promotional events, delivery may also take slightly longer.

Shipping Cost

Enjoy FREE tracked shipping on orders over $US45.

Order Tracking

As soon as your order has been dispatched, you’ll receive your tracking details by email. You can use these details to follow the progress of your delivery.

Please allow a short period for tracking information to become active after your parcel has been dispatched.

Optional Shipping Protection

For additional peace of mind, you can choose to add Shipping Protection to your order at checkout.

Coverage: Shipping Protection covers your parcel against loss, theft, or damage that occurs during transit, up to the value of your order at the time of purchase.

Non-Refundable: Once purchased, Shipping Protection is non-refundable, regardless of whether a claim is submitted or the outcome of the delivery.

Making a Claim: If your order arrives damaged, please contact our customer service team within 7 days of delivery. If you believe your parcel has been lost in transit, please contact us within 14 days. We may request relevant supporting information, including photographs, order details, or proof of value where applicable.

Exclusions: Shipping Protection does not cover delivery delays, indirect or consequential losses, or damage that did not occur while the parcel was in transit.

Acceptance: By purchasing Shipping Protection, you acknowledge and agree to these terms, including its non-refundable nature.

Order Changes & Cancellations

We begin processing orders quickly so we can get your Petcetera Shop on its way as soon as possible. Because of this, we cannot guarantee that an order can be changed or cancelled after it has been placed.

If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you before your order has been processed or dispatched.

Questions?

We’re here to help. If you have any questions about your order, shipping, tracking, or delivery, please get in touch through our Contact page, and our team will get back to you as soon as possible.