Shipping Protection
Shipping Protection
Shipping Protection
Shop with extra peace of mind. Shipping protection covers your order against damage, loss, or theft while it’s on the way to you. If something goes wrong in transit, we’ll make it right with a refund.
Shipping Protection - toggle it on or off any time before checkout
When you add a product to your cart, you'll see a Shipping Protection toggle in the cart drawer. Switch it on or off depending on whether you want it for that order. The fee adjusts automatically based on your cart: subscription orders include a recurring protection plan, while one-time orders include a single protection charge. You can cancel the recurring protection any time from your account page, independently from the subscription itself. Once cancelled, future shipments won't be covered.
What does Shipping Protection cover?
Shipping Protection covers you if your order is lost in transit, arrives damaged, or is stolen before it reaches you. We'll send a replacement or refund the cost of the affected items, no carrier disputes, no waiting around.
Simply contact us within 14 days of the carrier's delivery date with your order number and a short description of the issue (we may ask for a photo for damage claims).
As with any protection plan, the fee itself is non-refundable. It's what allows us to process replacements and refunds quickly when something goes wrong.